FAQs
What is a clear boat tour?
A clear boat tour is a unique sightseeing experience that allows guests to enjoy the beauty of the ocean from a transparent or partially transparent boat. It offers stunning views of the turquoise waters below, making it perfect for sightseeing, photos, and unforgettable memories.
What is the difference between a clear boat and a glass-bottom boat?
A clear boat is designed to provide a more immersive viewing experience because much more of the boat is transparent. A glass-bottom boat usually features viewing panels in the floor while the rest of the vessel remains traditional. Both offer fantastic underwater views, but clear boats create a more modern and visually striking experience.
Where are you located?
Paradise Waves TCI Ltd. operates in Grand Turk, Turks and Caicos Islands. Departure details and exact meeting instructions are shared with guests after booking.
How long are your tours?
Tour lengths vary depending on the package selected. Most experiences range from 60 minutes. Private charters and special packages may last longer.
What will we see during the tour?
Guests may enjoy views of crystal-clear waters, tropical fish, coral areas, seagrass beds, scenic coastline, and other marine attractions along the route. Depending on conditions, you may also spot turtles, stingrays, and other sea life. Because marine life is wild and free in its natural environment, sightings cannot be guaranteed.
Is the tour family-friendly?
Yes. Our tours are family-friendly and suitable for couples, families, friends, and small groups. Children are welcome when accompanied by an adult.
Is the tour safe for children?
Yes. Safety is a top priority at Paradise Waves TCI Ltd. Life jackets are available for all guests, including children, and our crew provides safety guidance before departure.
Can non-swimmers join the tour?
Absolutely. Non-swimmers are welcome to enjoy the experience from the comfort of the boat. Swimming is not required unless you book a package that specifically includes a swim or snorkeling stop.
Do I need to know how to swim?
No. Swimming is not necessary for our standard sightseeing tours.
Will I get wet?
Most guests remain mostly dry, although light splashing can happen depending on sea conditions. If your package includes swimming or snorkeling, you should expect to get wet.
Is snorkeling included?
Some packages may include snorkeling or swimming stops, while others are sightseeing-only. Please review your selected package details before booking.
What should I wear?
What should I bring?
- Sunscreen
- Sunglasses
- A hat
- A phone or camera
- A towel if swimming is included
- Spending money or card for extras, if needed
Can I bring my phone or camera?
Yes. In fact, we encourage guests to bring their phones or cameras to capture the beauty of the experience. We do recommend taking care with electronics around water.
Do you offer photos or videos?
Yes. Photo and video options may be available depending on the package booked. We also plan to offer premium media experiences for guests who want to capture their memories in a special way.
Do you offer drone footage?
Drone footage may be available as part of selected packages or private bookings, depending on weather conditions, local rules, and operational circumstances.
Do I need to book in advance?
Yes, advance booking is strongly recommended, especially during peak travel periods, weekends, holidays, and cruise ship days.
How early should we arrive?
Guests should arrive at least 15 to 30 minutes before departure to allow time for check-in, safety briefing, and boarding.
Are cruise ship guests welcome?
Yes. Paradise Waves TCI Ltd. welcomes cruise ship visitors. We recommend booking a tour that fits comfortably within your ship’s arrival and departure schedule.
Do you provide transportation?
Transportation availability depends on the package and your location. If transportation is not included, we will provide directions to the departure point and help guide you as best as possible.
Is parking available?
Parking depends on the departure area. Guests will receive relevant parking or arrival information after booking.
How many guests can the boat accommodate?
Boat capacity depends on the vessel and the tour package. Some experiences are designed for small shared groups, while private charters are available for couples, families, and celebrations.
Is there a weight limit?
Weight limits may apply for safety, comfort, and balance depending on the vessel. Guests with questions about weight restrictions are encouraged to contact us before booking.
Are life jackets provided?
Yes. Approved life jackets and required safety equipment are available for all passengers.
Is your boat licensed and insured?
Yes. Paradise Waves TCI Ltd. aims to operate in accordance with applicable local maritime requirements, including commercial licensing, safety standards, and insurance coverage.
Are your captains and crew trained?
Yes. Our team is committed to professionalism, safety, and customer care. Guests can expect a friendly and responsible experience on every tour.
What happens if the weather is bad?
Your safety always comes first. If sea or weather conditions are unsafe, the tour may be postponed, rescheduled, or canceled. In such cases, guests will be offered options in line with our cancellation and refund policy.
Do you operate every day?
Operating days and times may vary depending on weather, season, and booking demand. Please contact us or check availability when booking.
How much do tours cost?
Prices vary based on the type of tour, length of experience, and whether you book a shared or private package. Current pricing is available through our booking channels.
Do you offer private charters?
Yes. We offer private experiences for couples, families, groups, birthdays, anniversaries, proposals, and other special occasions.
Can I book the boat for a proposal, birthday, or anniversary?
Absolutely. Our clear boat experience is ideal for romantic moments and celebrations. We can help create a memorable setting for your special occasion.
Can the boat be decorated for special events?
Can we play our own music?
On private tours, guests may usually request music preferences, as long as it does not interfere with safety communication or the overall experience.
Are food and drinks included?
Some packages may include bottled water or light refreshments. Private bookings may allow customized add-ons. Please check the details of your selected package.
Can we bring our own food and drinks?
This may be allowed for certain private bookings with prior approval. For safety reasons, some restrictions may apply.
What forms of payment do you accept?
Payment methods may include cash, bank transfer, card payment, or online payment options depending on the booking arrangement.
What is your cancellation policy?
Cancellations and rescheduling are subject to our booking terms. Guests are encouraged to notify us as early as possible if changes are needed. Tours canceled by Paradise Waves TCI Ltd. due to unsafe weather or operational issues are typically eligible for rescheduling or refund.
Can I reschedule my booking?
Yes, bookings may usually be rescheduled based on availability and notice given.
Are refunds available?
Refund eligibility depends on the timing and reason for cancellation, in keeping with company policy. Weather-related cancellations by the company are normally eligible for refund or reschedule.
Are pets allowed on board?
Pets are generally not allowed unless approved in advance for a specific reason.
Is the tour suitable for seniors?
Yes. Many seniors enjoy our tours because they provide a relaxing way to enjoy the water without strenuous activity. Guests with mobility concerns should contact us in advance so we can advise on boarding conditions.
Can pregnant women join?
Pregnant guests should consult their doctor before participating, particularly if sea conditions may be rough. We recommend contacting us in advance to discuss the tour conditions expected on the day.
Is the tour wheelchair accessible?
Accessibility depends on the dock, vessel setup, and boarding conditions. Please contact us ahead of time so we can advise honestly on the best options available.
Are there shaded areas on the boat?
Shade availability depends on the vessel being used. We recommend bringing sun protection for your comfort.
